Your order includes the BIONNY 4.0 bracelet, a USB charging cable, and a quick start guide. The complete manual is available via your confirmation email or the app.

 Entrepreneurs, athletes, students, or anyone looking to optimise their health. No technical expertise required.

No. BIONNY is a wellness tool for tracking physiological trends. Data is indicative and does not replace medical diagnosis. All features included free for life after purchase.

QWatch, available on the App Store (iOS) and Google Play (Android).

1. Enable Bluetooth on your smartphone
2. Open the app and go to "Devices"
3. Select your  Q Watch to pair and accept permissions

Compatibility: iOS (iPhone 8.0+ with Bluetooth Low Energy (BLE)).

Synchronisation: You can sync with Apple Health and Google Fit via the app settings. Data synchronisation occurs automatically each time you open the app if you're nearby. Ensure Bluetooth is enabled. Check that your smartphone has an up-to-date app version and sufficient battery.

If a problem persists: Contact our support for more information.

Once daily. The bracelet can store several days' (25+ days) worth of data in memory.

Analysis of biometrics (HRV, sleep, temperature, heart rate) cross-referenced with your daily habits.

Your data is encrypted and stored on secure servers, never sold to third parties. It is used solely to improve your customer experience.

Use a soft, dry cloth. Avoid bleach, solvents, and corrosive products.

Store the BIONNY 4.0 in a dry place to preserve the battery. Do not expose the bracelet to extreme temperatures (below -10°C or above 60°C).

Processing within 24-72 hours with tracking.

A tracking number will be sent to you by email upon dispatch.

At getbionny.com

Free returns within 30 days. Return policy available in the complete documentation and on the website for more specific details.

First consult our troubleshooting guide or contact our support.

We place particular importance on the security of your payments and the reliability of our services:

• 100% secure online payments via Stripe (SSL bank certification)
• Encrypted data: All your information is protected
• Responsive and competent customer service
• Thousands of customers already trust us

Support available 24/7

Above the dropdown menu, follow these steps:

1. Basket: Check your selection
2. Information: Enter your delivery and billing address
3. Payment: Choose your payment method and get a summary (price, options, delivery type)

Confirmation: The order is confirmed, you can print it or receive it by email with the order reference

After validation of your payment by card or other payment type, the parcel is dispatched within 24 to 72 hours. Parcels are delivered Monday to Friday, except public holidays.

We work with several trusted carriers: UPS, DHL, Fedex, Colissimo, Royal Mail, Hermès.

Do you have a PREMIUM option to receive my order faster?

Not yet. Currently, we offer only one standard delivery option. Express options may be added soon.

Generally, allow 4 to 6 working days for certain destinations (mainland France), except in exceptional cases (strikes, end-of-year holidays, customs, etc.). Extended delivery times may occur depending on your location.

Cooling-off Period: 30 days following receipt of your order to proceed with a return.

We apply the 2025 law: The right of withdrawal applies only if the returned item is in perfect condition.

Before initiating a return, please check that your item meets the following criteria:

• Item in excellent condition: Not worn, in original packaging
• Original packaging: The product must be returned in its intact original packaging. Original packaging is essential and mandatory to exercise your right of withdrawal

My item has a defect

In case of a problem with a received item, please contact us immediately. If the item is damaged or defective, we will review your request and follow the instructions according to our return policy.

Please first check your delivery note and parcel. If an item is missing or incorrect:

• Contact our customer service immediately
• Keep the packaging and labels

Refund

Once your return is received and inspected, we will inform you of the approval or rejection of your refund.

Swedish Law in Force

In accordance with Swedish law, once an item has been worn, used, or personalised, no return or exchange can be made. Who pays the return costs?

Return costs are the customer's responsibility in the case of a standard withdrawal.

We accept major credit cards: Visa, MasterCard, American Express. SEPA payment also available depending on your country (bank transfer).

This may be due to:

• Incorrect information: Check all details (card number, name, surname, CVV, expiry date)
• Insufficient balance

Blocked card: Contact your bank

We use SSL 256-bit encryption for all transactions. Your bank details are never stored on our servers. Our payment platform (Stripe) benefits from security equivalent to that of banks.

Our team is available Monday to Saturday by email and online chat.

Hours: From 2 PM to 6 PM (French time, except public holidays).

Response Time: Maximum 24-48 hours. We strive to respond as quickly as possible.

Technical Support

Our technical team is available to assist you at every stage. Home technical support if necessary.

Product Warranty

24-month manufacturer's warranty against manufacturing defects and hidden defects.